BATTERY WARRANTY TESTING PROCEDURES
URBANLUBE Warranty Information – Free Replacement
URBANLUBE warrants to the original retail purchaser the new replacement Cross Country Auto battery for 24 months and Cross Country Commercial / Deep Cycle for 18 months from the date of purchase when used in a private car and light-duty truck applications. Should the battery fail to hold a charge due to a defect in material or workmanship in the first 24 months (Cross Country Auto) or 18 months (Cross Country Commercial / Deep Cycle), the battery will be replaced at no cost (labor for removal or installation not included) with a new battery of comparable performance. This warranty is applicable to a replacement battery.
URBANLUBE Master Distributors have the authority to inspect and test product for replacement warranty by following the test procedures below. All batteries that have failed testing must be returned to URBANLUBE, rural distributors must carefully mark the batteries as warranty and place on the top of core pallets for free return freight. URBANLUBE monitors warranty rates on a monthly basis to ensure testing procedures are followed closely.
NOTE: All warranty is to the original purchaser only. Any warranty on the replacement part, after the original purchase, is based on the original warranty. If the battery is replaced under warranty, the warranty continues from the original purchase date (validated through proof of purchases) until the original warranty expires. The warrantied battery (one that was replaced) would therefore be covered by the original battery warranty.
Master Distributor Warranty Testing
Check for physical damage
– Batteries with cosmetic damages are void of warranty, ie damaged terminals, cracked case, frozen battery.
Check battery voltage as received
– Use a voltmeter to determine the batteries state of charge. If the battery is 12V and the voltmeter reads 12.60V or higher proceed to step four – load test. With respect to 6V batteries, the voltmeter should read to 6.3V or higher before proceeding to load test.
– If the battery reads below 12.60V or 6.3V proceed to charge the battery. A fully charged 12V battery will show 12.65+V 24hrs after charge.
– For thorough testing, If the battery has removable cell caps, open and test state of charge with a hydrometer. The Hydrometer should have consistent readings across all battery cells at 1.270 in a charged state. Readings under 1.270 determine the battery is not charges and requires additional time on a charger.
URBANLUBE proudly sells ‘cast plate’ built batteries which have the benefit of cycling loads and recovery of the deep depths of discharges (ie Auxiliary heats cycling, high electrical loads in modern vehicles, etc). Cast Plate batteries inherently suffer from poor test results on impedance testers (handheld units like Midtronics, Snap On, Mack, etc.) For true test results, all warranty tests must be completed with a load test.
– Perform a battery load test on the fully charged battery. Determine the batteries CCA rating on the part sticker and put a load equal to one third of the rating and hold this load test for 15 seconds. If the batteries voltage during the load test is equal or above 9.5V the batteries is in good working order and is meeting the manufactures spec and should be placed back into service.
– Example – BA31S has a 950CCA rating. Load the battery at 315-320 amps for 15 seconds. If the product maintains a voltage of 9.50V or higher the product passes.
– **Standard load test is 1/3 CCA rating for 10 seconds while maintaining 9.0V or higher. Due to out extreme climate we use 15 seconds at 9.50V+ for a more vigorous test.**